Urwah Bokhari
Security & Operations Supervisor
Anamshah608@gmail.com, TW3 3AN, London, GB.About
Dedicated and results-oriented professional with a Master's in Management and a robust background in security operations, team supervision, and high-volume customer service. Proven ability to enhance safety protocols, manage complex situations, and drive operational efficiency, seeking a challenging Door Supervisor position to apply strong leadership and conflict resolution skills in a dynamic environment.
Work
Kohinoor Palace
|Supervisor
Heathrow, London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Directed daily operations and staff in a busy hospitality environment, ensuring high standards of customer service and security for patrons.
Highlights
Directed daily operations for a busy hospitality venue, overseeing a team of 5+ staff members to maintain high service standards and operational flow.
Implemented rigorous customer service and security protocols, enhancing guest satisfaction and ensuring a safe environment for an average of 200+ daily patrons.
Streamlined staff scheduling and task delegation, improving team efficiency by 15% and effectively resolving on-site conflicts to ensure seamless service delivery.
Enforced strict safety regulations and provided professional support for diverse customer needs, contributing to a secure and welcoming atmosphere.
KFC
|Customer Service Executive
King's Cross, London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Delivered exceptional front-line customer service and managed financial transactions in a fast-paced retail environment.
Highlights
Delivered exceptional front-line customer service to over 150 customers daily, consistently achieving positive feedback and contributing to high customer retention.
Managed cash transactions accurately, processing an average of £5000+ daily, and efficiently resolved customer complaints to uphold brand reputation.
Assisted in training 3 new team members on operational procedures and ensured strict compliance with company policies, contributing to a cohesive and efficient work environment.
Beaconhouse School
|Security Officer
Lahore, Punjab, Pakistan
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Summary
Monitored and secured school premises, ensuring the safety of students, staff, and visitors through comprehensive security protocols.
Highlights
Controlled and monitored entry/exit points for over 1,000 students, staff, and visitors daily, maintaining a secure perimeter for a large educational institution.
Executed and enforced critical safety and emergency protocols, ensuring rapid response to incidents and minimizing risks across the school campus.
Conducted regular surveillance and patrols across extensive school grounds, proactively identifying and mitigating potential security threats.
Collaborated with school administration to develop and refine security plans, improving overall campus safety and incident reporting efficiency by 20%.
Responded swiftly to security incidents, de-escalating high-pressure situations and maintaining order to protect individuals and property effectively.
Education
BPP University
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MS
Management
Gift University
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BBA (Hons)
Marketing
Languages
English
Urdu
Skills
Leadership & Management
Leadership, Team Delegation, Staff Scheduling, Problem-Solving, Strategic Planning.
Security & Operations Management
Conflict Resolution, Observation Skills, Surveillance, Patrolling, Emergency Response, Safety Protocols, Operational Oversight.
Communication & Interpersonal Skills
Effective Communication, Coordination, Customer Service, Teamwork, Stakeholder Management, De-escalation.
Technical Proficiency
MS Office, Email Management, Digital Literacy.