Urwah Bokhari

Directed daily operations for a busy hospitality venue, overseeing a team of 5+ staff members to maintain high service standards and operational flow.

Implemented rigorous customer service and security protocols, enhancing guest satisfaction and ensuring a safe environment for an average of 200+ daily patrons.

Streamlined staff scheduling and task delegation, improving team efficiency by 15% and effectively resolving on-site conflicts to ensure seamless service delivery.

Enforced strict safety regulations and provided professional support for diverse customer needs, contributing to a secure and welcoming atmosphere.

Delivered exceptional front-line customer service to over 150 customers daily, consistently achieving positive feedback and contributing to high customer retention.

Managed cash transactions accurately, processing an average of £5000+ daily, and efficiently resolved customer complaints to uphold brand reputation.

Assisted in training 3 new team members on operational procedures and ensured strict compliance with company policies, contributing to a cohesive and efficient work environment.

Controlled and monitored entry/exit points for over 1,000 students, staff, and visitors daily, maintaining a secure perimeter for a large educational institution.

Executed and enforced critical safety and emergency protocols, ensuring rapid response to incidents and minimizing risks across the school campus.

Conducted regular surveillance and patrols across extensive school grounds, proactively identifying and mitigating potential security threats.

Collaborated with school administration to develop and refine security plans, improving overall campus safety and incident reporting efficiency by 20%.

Responded swiftly to security incidents, de-escalating high-pressure situations and maintaining order to protect individuals and property effectively.